Frequently asked questions
Answers about coverage, package contents, purchases and recovery.
Who are these contacts?
The packs cover individual insurance producers with qualifying license evidence and at least one usable source-provided email or phone. They are intended for businesses reaching insurance professionals.
How is a state selected?
Each producer appears in one pack based on a selected business address or clearly identified mailing fallback. The license details retain each issuing state and resident or nonresident classification separately.
Does every producer have both contact channels?
Each included person has at least one usable channel. The package page lists exact counts for email, phone and both. An agency mailbox or office phone can be shared.
What does the national package contain?
It combines all the individual producers included in that release’s published state and DC packs. Each package lists the available geographies and source dates.
What comes in the download?
A ZIP contains contacts and license-details CSV files, a field dictionary and release notes. Additional files can include supported agency relationships or appointments. A blank means a qualifying value is unavailable for that field.
Will I receive future releases?
A one-time purchase covers the snapshot described at checkout. Future releases are separate purchases.
What does a license or contact check establish?
The licensing evidence describes the credential at the source snapshot. A contact quality label describes the check performed. Neither contact availability nor a valid license establishes consent to outreach or current authority to transact insurance.
How do I get a file again?
Use the recovery page with your order ID and purchasing email. Links point to the original snapshot while access remains eligible. Contact support if a link expired or a file was withdrawn.